Q: What types of products do you offer?
A: We offer a wide range of surveillance products and accessories, including surveillance cameras and DVRs, testers, cables and connectors (BNC, PoE, HDMI, coaxial cables), power supplies and adapters, camera mounts, network accessories (switches, extenders, patch cords), and more!
Q: Can I request samples before ordering in bulk?
A: Yes, samples are available for some products. Shipping charges may apply. Please contact online customer service for details.
Q: How do I place an order?
A: You can place an order through our website or contact online customer service for assistance in placing a purchase order.
Q: What payment methods do you support?
A: We support Paypal independent online payment for the time being, please contact online customer service for other payment methods.
Q: Why doesn't the shipping cost look correct after I place my order?
A: Please contact us to change the shipping cost for bulk orders to be sure.
Q: Can I modify or cancel the order after placing the order?
A: Orders can be modified or canceled before shipment. It will not be possible to change it after it has been shipped.
Q: What is your standard shipping time?
A: Shipping time depends on location, please use Delivery Time Estimator to check the reference time, expedited shipping is available upon request. For more details or bulk orders, please contact online customer service.
Q: Which carriers do you use?
A: We ship via DHL, FedEx, UPS and local freight services, depending on your location.
Q: How do I track my order?
A: We will email you a tracking number once your order has shipped. You can also track it in the Order Tracking section.
Q: What is your return policy?
A: We offer a 30-day return policy for unused products in their original packaging. Returns must be approved by our customer service team.
Q: Can I request a custom branded or private label?
A: Yes, we offer OEM/ODM services for bulk orders. Please contact us for customization options.
More support: [email protected]
