Frequently Asked Questions
Find answers to common questions about our products, orders, shipping, and more...
What types of products do you offer?
We offer a wide range of surveillance products and accessories, including:
- Surveillance cameras & DVRs
- Testers
- Cables & connectors (BNC, PoE, HDMI, coaxial)
- Power supplies & adapters
- Camera mounts
- Network accessories (switches, extenders, patch cords)
...and more!
Can I request samples before ordering in bulk?
Yes, samples are available for some products.
Shipping charges may apply.
Please contact our online customer service for details.
How do I place an order?
You can:
- Place an order through our website
- Or contact online customer service for assistance with a purchase order
What payment methods do you support?
We currently support PayPal for secure online payments.
For other payment options, please contact our customer service.
Why doesn't the shipping cost look correct after I place my order?
Shipping costs for bulk orders may need to be manually adjusted.
Please contact us after placing your order to confirm the final shipping fee.
Can I modify or cancel my order?
Yes, as long as your order hasn't shipped yet.
Once shipped, modifications or cancellations are not possible.
What is your standard shipping time?
Shipping time depends on your location.
You can check estimated delivery times using the Delivery Time Estimator.
Expedited shipping is available upon request.
Which carriers do you use?
We typically ship via:
- DHL
- FedEx
- UPS
- Local freight services (depending on your region)
How do I track my order?
You will receive a tracking number by email once your order has shipped.
You can also track your order in the Order Tracking section.
What is your return policy?
We offer a 30-day return policy for unused products in their original packaging.
Returns must be approved by our customer service team.
Can I request a custom branded or private label?
Yes!
We offer OEM/ODM services for bulk orders.
Contact us to discuss customization options.
Still need help?
Reach us at: [email protected]