Our Return and Exchange Policy
We are committed to providing you with the best shopping experience possible. If you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your peace of mind.
1. Return Period
You may return eligible items within 30 days of receiving your order, provided the items meet the conditions outlined below.
The 30-day period begins on the day you receive your order, as confirmed by the delivery tracking information.
2. Eligible Items
| Coverage timeproduct status | Product status |
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New You have 30 calendar days from the date of receipt to return the item. Used You have 7 calendar days from the date of receipt to return the product. |
If you do not want the item or if the item is different from the one you ordered: - The item must have no signs of misuse and be in the same condition as when you received it. - It must have its accessories, manuals and tags. |
|
If the product is faulty or incomplete: - When you return the product and it is inspected by us, it must be in the same condition as described in the complaint. |
3. Non-Returnable Items
The following items are not eligible for returns:
Customized or personalized products.
Any item that does not meet the return conditions specified above.
4. Return Process
To initiate a return, please follow these steps:
Contact Us : Reach out to our Customer Support team via email at [email protected] or through the contact form on our website. Provide your order number and a brief explanation for the return.
Approval : Our team will review your request and provide instructions for returning the item.
Ship the Item : Pack the item securely and include any necessary documentation (e.g., order confirmation). Ship the item to the address provided by our team.
Refund Processing : Once we receive and inspect the returned item, we will process your refund within 5-7 business days .
5. Shipping Costs
For defective or incorrect items : We will cover the cost of return shipping. Please contact us for a prepaid shipping label.
For other reasons (e.g., change of mind) : The customer is responsible for covering the return shipping costs.
6. Refunds
Refunds will be issued to the original payment method used during checkout.
Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear in your account.
7. Exchanges
If you would like to exchange an item, please contact our Customer Support team. We will guide you through the process and ensure the replacement item is shipped promptly.
8. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.
9. Final Notes
We reserve the right to refuse returns that do not meet the conditions outlined in this policy.
By making a purchase on our website, you agree to abide by this Return Policy.
